Mexico City Marriott Reforma Hotel

Terrible service. I was reminded since I booked through hotels.com we could not use our bonvoy membership for access after they made us sign up for wifi. 1) check in was misleading 2) no bell boy? He’s the concierge so 3) they don’t have time or are not helpful with reservations, 4) harassed by security after we told him room number that we are staying there 5) no place in your hotel to get a drink If bar full and 6) you don’t have access to hotel rooftop listed as an amenity esp if you book through hotels.com or expedia 7) staff is rude, 8) wifi sucks but at least housekeeping staff Is friendly and does a stellar job and got late check out.

The steakhouse inside the hotel gave us the worst food on Christmas Eve. It is very pricy and we expected good food. Unfortunately the fish was totally not etable. They changed the fish to steak and the steak came out from kitchen in less than 6 minutes... Even worse, the steak was horrible, not eatable. Maybe they just took the frozen meat and preheated a while...still full of water...and they put on the grill. When the steak came on the table, the plate is full of water. We should call it "water steak", not etable! We paid a lot but tasted the worst food ever. This happened in a nice hotel Marriott, unbelievable!

Rooms are old and need renovation.

Great location, executive lounge access made a huge difference in my busy stay with the breakfast and evening buffet. I wish they would add hooks to the back of the bathroom door to hang towels on!!! There's one one tiny hook near the toilet.

Great stay like always. Professional and friendly staff.