Crowne Plaza Birmingham City Centre

Good trip to the Crowne Plaza. Had a problem with room when I arrived but receptionist sorted it quickly and efficiently with a good result. Everyone very helpful, breakfast good, room clean and fresh, good location to my event and all round positive experience

Cold room and no soap - otherwise all ok

The hotel is very nice and cleaned. The staff are very friendly and helpful.

Meal was very average

Really bad experience and has completely put me off the brand. As a loyal IHG hotel gold reward card holder for over a decade, I expected this hotel to be the same as all the others I have stayed. Unfortunately this hotel was not even worth a fraction of what I paid. The room smelt of stale air due to an old and loud air conditioner that was covered in dust, the sheets and duvet did not smell freshly laundered and the mattress was old and uncomfortable due to over use. When I complained I was offered a free drinks voucher but no solution to the room, when I said I wanted a better room, they snatched the drinks voucher back. Over all it was a really bad experience and I won’t return to this hotel. The images online do not reflect the true low quality of the product. I stayed in the best room and it was worse than a basic bed and breakfast. Service was terrible, hotel was desperately in need of a refurbishment and prices are very high for what is offered. I will not return and advise others to look elsewhere.