Kimpton Surfcomber Hotel

Ideales Hotel für Badeurlaub

Eher kleines Zimmer und sehr kleines Bad. Teuer. Es kommen hohe Gebühren für das Resort, Parkplatz, Strandliegen, etc. hinzu. Wir, 4 Personen, hatten am Strand Anrecht auf 2 Liegen. 2 zusätzliche Liegen plus 2 Sonnenschirme schlugen mit US$ 78.- zu Buche. Konnten diese 2 Stunden benutzen, weil danach ein starkes Gewitter aufzog.

I thought the room was in need of upgrading- bathroom was tiny - and we are very small people- and finishes shabby. Room was at the end of the building and was noisy (poor sound insulation- secondary glazing needed. That said- the staff were responsive, courteous and professional. They offered a change of room which we declined as we didn’t want to repack but offered each loungers to compensate for the disruption. Location was excellent.

Perhaps, once in a lifetime, one is unfortunate enough to experience such an absurdly unprofessional and inhospitable management team as that which manages the Kimpton Surf Comber Hotel In Miami Beach. A special shout out goes to Shawnee Wolfs, Front Office Manager - possibly an Android, or benign Zombie who, along with her team of fellow incompetents, are thoroughly trained in the art of doing absolutely nothing to rectify a simple, but unpleasant problem effecting the comfort of a so call ‘guest’. Four nights into a six night stay the picture on my TV blew out. I called the front desk and they immediately sent up a nice fellow who was unable to fix it (no big deal). On my way out the following morning, I reported the problem at the front desk and they assured that my TV would be repaired or replaced that day. I came back around 10 pm, after a long day’s work, and the blank TV had been untouched; nor had I received a simple call or text message during the 12 hours I had been out. The following morning, I again went down to the front desk and reported the state of affairs (including the lack of even a simple phone call) to the aforementioned Front Office Manager – Shawnee Wolfs. Although utterly unapologetic (hence the Android/Zombie suspicion), she assured me that my TV would be fixed or replaced that day, and she confirmed my phone number. Guess what? After another long hard day’s work, no TV (3 nights in a row), and no phone call! Bill Kimpton is rolling in his grave.