Best Western Cityplace Inn

Great customer service

Was impressed by the soft comfortable bed and quietness of my stay.

Very nice

Very disappointed, we expected a better hotel. Very small room, small parking lot, etc.

Nice place, very clean and confortable.

This hotel has after hours late check in set up where you stand outside at a teller style window. Not a great experience checking in. The hotel sealed the parking lot and the attendant didn’t know access to that part of our hotel was blocked off. She was telling me to drive around the building to a different Entrance to park, but she didn’t know the contractor blocked the entrance and all of the parking. Not necessarily her fault, but her supervisor should have definitely given her instructions on how to help customers with ingress and egress. There wasn’t any way to walk to the part of the hotel That we were staying in due to the parking lot being blocked off. The attendant told me there was a sidewalk along the pool, however there is not. There’s a landscape area along the pool. Our choice was to walk on the freshly sealed asphalt or in the landscaping to get to our room. I understand maintenance has to be completed, but they should have a plan clearly defined for customers to get in and out. On a positive note, the pillows were nice and the bed was good.

The room had a foul odor to it.

Clean rooms. Cable free breakfast. Just the cleaning service should leave two rolls of toilet paper. We were left with one and by morning using napkins and Kleenex. I know it sounds absurd but when u got to go and there is little left.

The room was comfortable and accommodating, service was appreciated, and the hot breakfast was amazing.

I stay at this hotel most of time.