I will NEVER stay here again
Familienurlaub (2 Nächte), 23. Apr.. 2021
We come to St Augustine all the time. We usually stay at the Castillo Real but I tried to be a little more budget friendly... BIG MISTAKE! When we pulled up it was evident what type of place this was when there was hand written signs all over the door and night window that say “no early check in before 3” and “no refund if you check out early”. The guy working there was extremely rude to my husband and when I walked up he could tell I was annoyed so he was sarcastically “nice”. We finally got into the room - 2nd floor with no elevator - and there was long black hair all over one bed, the refrigerator was hot, 1 wash cloth for the whole family (luckily we brought our own), no free breakfast “because of COVID”, it was all around horrible and dirrrtttttyyyy. And then the day to leave comes.... at 10:00 they call and tell us that checkout was at 11:00. We said we were almost done. They called back at 10:15 and 10:30 telling us checkout was at 11... we were out of our room by 11 and they were incredibly impatient and rude about it. Mind you, there was only 2 other people staying there the whole weekend... now I know why....
Crystal, Familienurlaub (2 Nächte), 27. Nov.. 2020
Horrible service and place
It is old dated and all the towels are stained old and ripped. The person in charge came and took my 2 sons out the pool yold them to get out because time was up for check out while i was getting the stuff out of the rooms at that time my son called me to tell me so i told him to come up to the room the guys literally seeing the doors open to the rooms came and asked for the room keys so we gave him them and he literally stayed at the door till we took our stuff out
Maricruz, Familienurlaub (2 Nächte), 16. Okt.. 2020
Yes it’s on the beachside but you can’t access beach unless you drive down the road.
Brad, Romantikurlaub (1 Nacht), 29. Aug.. 2020
Worst hotel experience in 52 years!!!
The owners were not hospitable at all. We went to celebrate my 4 year old granddaughter's Birthday. She just wanted to swim in a pool and hang out as a family. 7 of us total, 4 adults and 3 children 5, 4, and 1. No one else was there.
We arrived at about 1:30 and they didn't want to talk to us ; they just pointed at the policy 'ABSOLUTELY NO CHECK-IN BEFORE 3:00PM'
I just wanted to tell Ask if it was okay if we swam even if the room want ready.
I did not know they had a no visitor policy, it was not very clear on the website I booked. So when my son and daughter -in- law arrived they had a fit. We had booked the hotel for them and I explained that and the kids were in the reservation.
They said my husband and I could stay for 3 hours but absolutely could not even walk upstairs to help carry the bags.
We let it go and got in the pool. We played for a while and the kids got out and were looking at the rock garden and picked up two small rocks to show us and the owner's wife cane it off no where and started yelling at them and then told us the kids were too loud in the pool.
My son asked for an extra towel and they said there are 4 towels in the room and started talking about how they cleaned the room themselves and defending themselves. We hadn't said anything about it being dirty. We left after the husband pointed his finger in my face.
Harvey, Familienurlaub (1 Nacht), 15. Aug.. 2020
Outdated rooms ie. retro late 70's feel. Friendly owners, quiet guests.
LupusWarrior, Familienurlaub (1 Nacht), 14. Aug.. 2020
It was taken care by a family and they were polite. The negative about it is the internet is not good.
Luz, Familienurlaub (3 Nächte), 10. Juli. 2020
ear the beach
Great location!! One block from the beach. Service was not very welcoming, and if you don’t bring your own essentials, they will not be provided. We had 3 females in one room and ran out toilet paper, I went to the office for another and was told no, we only get one per day. No pool towels are available, luckily I had some with us. On the day of checkout, our girls wanted to stay in the pool past 11, and we were asked to leave. Again, great location, room was clean, but would stay somewhere else on our next visit.
Familienurlaub (2 Nächte), 5. Juli. 2020
Hotel was good. Rooms need to improve, AC system to old and noisy.
Familienurlaub (3 Nächte), 2. Juli. 2020
While the hotel staff was super friendly and our room was clean, I probably would not stay here again. The rooms are not light and airy like the pictures seem. Everything is decorated in hues of yellow and beige which is BLAH. On the map it looks like a very short walk to the beach right behind the property. However, there is no access to the beach that way. You have to walk down the road to Ocean Hammock Park (which has very limited parking if you decide to drive), then walk down an extremely LONG boardwalk to get to the beach. This is not the route you want to take if you don't travel light for a beach day. It is hell finding parking in the public areas further down the strip. We ended up paying $10 to be able to drive onto the beach (you have to have 4x4).
Reise (2 Nächte), 19. Juni. 2020