Sonesta ES Suites Providence - Airport

The concierge was very rude! I’m an immigrant living in NYC for 8 years. My English is good but with an accent. The concierge told me that I had broken English! Never ever nobody from customer service wasn't so rude and told something like that! I was shocked! She didn't even apologize. This was the 3rd time when my family stayed in this hotel chain, but we’ve never met such arrogant stuff!

Room had a cigarette smell to it. Towel rack hanging on by a screw. Beds were comfortable. Booked room for 5 and room only accomodated 4. No upgrades were available. No pull out couch. Front desk was very nice.

The place had a real nice Florida vibe too it.

I read the reviews on here and was nervous... then realized people just love to complain...I.E. the one who said the furniture didn't line up, true but tv was on a swivel, DUH. Another one complained about a dirty dish in the dishwasher, maybe true but dishes are in the dishwasher to comply with covid 19 guidelines... also disregard! Front desk staff was nice, they will give you a tide pod for the laundry room if you ask also. 7 min drive from the airport. Reviews here do not reflect the property and probably people looking for a discount. Good enough for 2 people to live comfortably for a while.

The check in service clerk was rude and arrogant. She was very short when asking questions pertaining to the check in.

The first thing that I want to say is that the front desk staff, especially Keith, were all the BEST! They were very helpful, polite and professional. I have zero negative feedback for these great people. My review is based on the condition of the resort and some of the horrible guests that we were unfortunately surrounded by. We had a ground floor room with another room directly above ours. We walked into our room and immediately were hit with a strong smell of cigarette smoke. I called the front desk and spoke to Keith. He apologized and offered to run an ionizer through the room the following day since we couldn’t be in the room when it was going. Otherwise, room was clean, but the ceiling had a visible sag in the kitchen causing the doors to be crooked. The bathroom was tiny and had dirty hand prints all over the walls. The grounds were filthy with dog waste and trash, including broken glass. We only had one good nights sleep. The other nights we had VERY loud people above us who were running around until the early morning hours. One group had a loud party and were screaming and smoking weed until 2am. The police arrived and kicked them out after my second call to the desk. We had no sleep that night and our room stank of weed. Keith was nice enough to comp us our room for that night. Other guests were often smoking weed/cigarettes outside, arguing, or stumbling around the lot drunk or stoned. Also, not the hotels fault. Lesson learned, you get what you pay for.

Awesome -- Plenty of room -- awesome, awesome

Just out dated and not worth the price

Awful stay! Dirty room, during Covid Phase 2 even, stains in sheets, dirty walls, hairs in bathroom. Also AC broke and had no fans, but did upgrade room for working AC. Lawn was 1 for high. Grounds not taken care of at all. Marks on walls and brand new couch as was "newly renovated". Dirty sink and appliances.

front desk clerk Vanessa was very pleasant....The suites have been updated, remodeled and modernized. Nice line up of items for guest use in the full kitchen.