Embassy Suites by Hilton Montgomery Hotel & Conference Ctr

Other than not having housekeeping, due to Corona virus. It was wonderful. No big deal if the beds aren’t made but, it would have been nice if they could have dropped off clean towels daily.Everyone was very friendly. The breakfasts were the best. Will stay there again.

It was very nice . We were there for a dance competition . I would like my deposit back though .

Will definitely stay again. Wish indoor pool had been open for kids.

The Hotel is very nice. The complimentary breakfast was very good with made to order omelets, waffles, etc. Our room however had a dirty shower and we said something to the front desk manager and he simply stated that he could give us another room but he didn't think it would be any better because the bathrooms and showers were still undergoing reservations. Unacceptable answer in my opinion. We took our original room and other than that the room was very nice and comfortable. I paid cash for parking and when I got back home there were charges on my credit card for parking plus additional charges for $25 which they could not tell me what they were for. In all fairness I called the hotel and they are in the process of reversing the charges. One final thing, I parked in hotel parking and was not able to get out of the gate when leaving as my hotel room key would not let me out. I had to wait with other cars behind me for a hotel employee to come let me out. The drop box for the hotel key was broken off its mount and barely hanging on and could not reach it without exiting your vehicle. The drop box was also overfilled with room keys and could not fit many more cards in it. I think the hotel could do a little better and have a possible remote control and camera from the front desk to let you out. I tried my room key to get out for 10 minutes prior to someone coming to let me out. It just so happens the girl working in front of the hotel seen me struggling to get the gate open.

Beautiful hotel but room never got warm. Had thermostat set to highest heat setting and it only blew cool air all night. I'm sure we could have asked to be moved; but, we fell asleep when we got there that night. By morning, the air was still cool. Everything else was nice; only problem was "no heat".

Upon check in, we were told that the valet was already charged and calculated in our total but if we didn't use it, it would be refunded back. Therefore we decided to valet park. With the exception of check in, we always had to wait on someone to get the car when we left and/or arrived. The drivers would be sleep in their own car or just wherever. There wasn't someone always at the front desk. We would have to say aloud "it's anyone here!" Then after check out, we realized the bill was higher, the clerk explained it was the additional money for valet. I told her how it was explained to me and she was line that was incorrect. I told her had we known this, we would have self-parked. I felt as if we were swindled out of more money for the hotel though it was due to the employee lack of hotel (parking) knowledge.

Visited with my wife as we were accompanying our daughter who was shipping out the next morning for Airforce boot camp. The MEPS personnel told my daughter that they were running short on rooms and asked if she could stay in our room. Of we said yes. Had to call maintenance because there was no hot water. Spare bed (couch) was very uncomfortable because the frame was broken and the neighbors door kept slamming shut all night long. When I asked about a possible discount for my daughter (who was initially booked in her own room) having to move out of her room into ours I was told nothing could be done. I am disappointed that after the last of hot water, broken bed and the use of our room to supplement for the lack of rooms for the other Airforce people I still had to pay full price for this room.

The Stay was the best room housekeeping was excellent front desk representative name Alyson Harriman was very rude unprofessional she sarcastic she racist I will to get in contact with corporate about her customer service skills

Front desk and checking in was awesome .The service staff at the bar was horrible they ignored customers trash talked management at the hotel but on the flip side only charged me for 1 drink not 3

The air I