Best Western Plus Sunrise Inn

Das Hotel ist in Ordnung. Das W-LAN funktionierte im Vergleich zu anderen erstaunlich gut bei uns. Unser erstes Zimmer wurde gerade getrocknet aufgrund einer Baustelle im Bad und wir haben problemlos ein neues Zimmer bekommen und auch Tipps an der Rezeption. Der Pool hatte noch nicht geöffnet, machte aber nicht den schönsten optischen Eindruck selbst wenn er in Schwung gebracht wird. Schlafen war gut, Bad war Standard. Lage ist ok, praktisch ist die Tankstelle gegenüber. Bis zur Innenstadt haben wir ein Taxi gewählt was mit 13 Dollar nicht viel gekostet hat. Frühstück war normal. Plastikbesteck ist ein generelles minus für fast alle Hotels in den USA. Kann man empfehlen.

Das Hotel ist neu und modern, jedoch Sauberkeit und Service eine Katastrophe. Zimmer schmutzig, Handtücher fehlten usw. Daran muss noch ernsthaft gearbeitet werden.

Das Hotel liegt verkehrsgünstig zum Zentrum und zu umliegenden Sehenswürdigkeiten.

Unser Zimmer war leider ziemlich dreckig und staubig. Im Kühlschrank hatte es noch Salat von anderen Gästen. Der Boden im Bad habe ich mal selber feucht aufgewischt. Der weisse Lappen war dann schwarz. Habe am Morgen beim Manager reklamiert. Er entschuldigte sich und versicherte, dass das Zimmer geputzt würde. Es war aber nur oberflächlich gereinigt worden, der Boden war genauso wie vorher. Das Frühstück am 1. Morgen war fatal. Eine Horde Kinder waren über das Buffet gefallen, es sah aus wie nach einer Schlacht. Am 2. Morgen wars dann viel besser. Ansonsten: Verbindung mit Bus nach down town grad beim Hotel: top! Pizzeria im gleichen Gebäude: top!

Hotel was nice and clean and smelled good. Bed was very comfortable. Disappointed that did not have breakfast. There was a grab and go bag but not that great.

Nice lady’s and staff thxxxxx

I apologize to the staff that I did not get specific names. I don't believe I have ever been at a hotel where all of the staff interacted so friendly to each other as well as to the customer. I observed this from the front desk attendant, housekeeping, and the breakfast area. We stayed 2 nights and it was different staff eah day except for a couple of housekeeping I recognized. It made me feel like they cared about their jobs and the reflection on the hotel. It truly looked like the staff liked each other and wanted the customer to have a very good stay. The hotel was clean in all areas. Our room was a good size. It is always nice to have a refrigerator, microwave, and coffee pot in the room like they had. There was a very nice offering of both hot and cold items on the breakfast bar. What really impressed me was that the staff was present cleaning the food bar off, restocking, and immediately helpful if assistance was needed. There were double waffle makers to cut down on the wait time. We did use the excersie room which was small, but had treadmills. We could not get the remote to change the tv channel, but it wasn't anything we reported. I did not even notice the pool. It would have been too cool to use. Parking was well lighted and checkin/checkout went smoothly. It was close enough to downtown Nashville that Uber was not expensive to use and was always easy to book.

Penny was great at our late night check in. Very helpful and super friendly.

The room was so filled with dust. They don’t wipe down the entertainment center in the room nor the ice box. Seeing dust on the ice container was disgusting. I don’t think they mop the bathroom floors as there is buildup in them. Last, I am not sure they even vacuum the floor. Our first day, the room was not made up and we had to call down for new towels. They wouldn’t bring them to you as you needed to walk your dirty towels down to them. Neighborhood, not so hot either. The hotel is next to low income housing and several homeless in the area. I’d think twice before having my family stay here again.

We were happy with the location and the hotel was nice but we were unhappy with a few things: first we stayed 4 nights and on 2 of the nights, our room was not cleaned and properly restocked with bathroom supplies, the beds weren’t made. The breakfast bar was just ok. We plan to continue staying at Best Western in the future but we may have to choose other hotels if their service doesn’t improve. One good thing is that they gave us a free night for future use.