Holiday Inn Express Winston Salem Downtown West

Glad I didn't believe any ofl the bad reviews. It was a nice, clean room with a very comfortable bed, and a fridge and microwave. Breakfast was fine. Cookies in the lobby all day. Desk clerk was friendly and helpful. Across from the medical area so it was handy for my dr appointment. Carpet in the first floor hallway needs replacing but I was on the 4th floor. Very quiet.

The motel definitely needs to be updated. There's torn carpet, half way repaired tile floor, torn wallpaper. Also the staff apparently was confused about my reservation and tried to change it to a cheaper rate, then when checking out, told me I owed them more money. I think Hotels.com took care of the problem, waiting on credit card statement to see. Very disappointed stay for a Holiday Inn Express.

The entire staff at this hotel were wonderful. Everyone said hello, or good morning. Every single one made eye contact and greeted you. I had a problem with the toilet after my first night and the maintenance team were extremely kind and efficient to fix it. The hotel itself needs a major renovation. Lots of wear and tear on the hallways. The carpet on the 1st and 2nd floor is bunching up in the middle. The walls have wallpaper peeling off in many places. I stayed on the 2nd floor and it has an opening to overlook the 1st floor. It was nice that I woke up each morning smelling breakfast. Great staff and service, just needs a major cosmetic update. The doors are pretty heavy too. Anytime someone came out of their room, I would hear their door slam shut.

We did not get king size bed that I had a reservation for

We always stay at this hotel when in Winston-Salem. Wouldn’t stay anywhere else. Friendly staff, clean, comfortable rooms, convenient to downtown.