Sleep Inn Sevierville

Let me first say I booked this hotel based on a review left on March 1 saying the staff was fabulous. They even booked her an uber eats so she didnt have to go out! That was so impressive I knew I wanted to give them a try. With the hotels.com price it was a safe bet to try at least once. After today you can guarantee I will be back!! First let me talk about check in. The lady last night at check in was so friendly and helpful. She directed me to some local restaurants and was very sweet. The room itself was nice and clean. Nothing fancy. Bed was a little firm for me but ok. Perfect for the price. There is a pancake restaurant next door. Just minutes to Sevierville and Pigeon Forge. so great location. But it was my service this morning that really won me over. When I went to leave I had a flat tire. The tow truck and repair were going to be 3-4 hours minimum. I went back in to see if I could rent a room and work, but my room was gone. Kaylin ( the same person from the UBER eats review that led me to stay here ) and Jeremy offered to let me stay in the conference room with my computer and work. He even brought me a comfy chair , she made cookies, and he brought them to me fresh from the oven while I worked. WHAT SERVICE! This will have me coming back ! I hope the management sees this ( I will write them too) and you know you have fabulous employees! Thats the key to success!They could have made me wait at the repair shop but they went above and beyond to make me comfortable.

Very nice hotel. Looks like it was remodeled recently. Staff was very nice. Very quiet. Would stay here again.

The first room were given faced the highway and was so noisy that my wife could not sleep. We asked for another room and it was much quieter.

When we first arrived, we stood in the lobby for 10 minutes & rang the bell on the desk twice, before anybody showed up to check us in. He seemed a little annoyed that he had to come check us in & didn't offer any info on parking, how to enter the building, etc. We had to park around back & just figure it out. It took us a bit to get the A/C working but other than that, the room was great!