Best Western Plus Pioneer Park Inn

Due to covid-19, daily housekeeping service is not possible. We stayed for five days, at the time of check out, we were charged $40.00for a hand towel and a sheet that had strawberry and a tiny bit of chocolate on it from my 14yo granddaughter. But that's not all, from my stay a month ago, I only got back half of my cash deposit. The envelope said clearly that $200 was enclosed. When it was opened, there was only $100 in it. So now I'm out $140.00. Seriously, I'm not happy.

Our stay was ok, I got charged $200 for Incidentals, there was no say anywhere about that charge. I thought the charge wasn’t right, then our breakfast was maybe 8 oz cup of yogurt, 12oz coffee 16.9oz of water, apple, and a .084 oz of chewy bar, breakfast sucked.

The shower soap dispensers didn’t work. Mold or mildew in the coffee pot. Bodily fluids on night stand. When I reported it I got a sarcastic remark how house cleaning dropped the ball. And I was asked if I could wait until morning. I was also told nothing could be done about some of these issues.

I choose this hotel this trip and I must say, I am highly disappointed. 1st they put us in one room and when I got to the room the cleaning lady was on the bed eating “taking a break she said”. 2nd they put me in the wrong room then the one I booked so I had to get the fixed. 3rd they also gave someone else the same room and this person almost walked in on us (come to find out it was the second room they gave this poor guy that he had walked in on a couple in another room). 4th the hotel is trashy and has gone way down hill. It is a very drug infested hotel. Had I of talked to my cop friend before booking, I would have never stayed there. Oh, when I checked out and asked to talk to a manager I was told there wasn’t one. I then asked for number to call and was told I could have the front desk number (as I’m at the front desk 🙄). Then I said I wanted corporates number And was told they didn’t know it. I knew I should have went with Our first hotel choice but I liked the idea of the indoor pool, which we never used anyways.

The room was very small and felt stuffy even though the air conditioner was on. There should have been a notice that breakfast was not included. Our room was not vacuumed nor used towels replaced when we returned to our room in the late afternoon. My husband asked for clean towels and extra trash bags. Lastly, there was no hair dryer in the room.

The customer service was sub-par, the receptionists were almost never at the front desk. There was no shampoo or soap in the bathroom. Also, during COVID-19, the staff were not wearing masks. The hotel room was clean and comfortable though!

Very comfort and kind.

The service from Lance was exceptional! Lance made a copy of a document that I needed when I checked out. Furthermore, the night before I asked Corey, front desk personal to make a copy for me, and he coldly told me we don't have a copy machine, I told him well, that is funny, there is one right under the desk, that they made copies for me the day before. I also, told Corey that I needed a cab or a ride from the hotel to the airport at 6:30 am, on tuesday morning early check out, upon going downstairs at 6:15 am the ride wasn't set up or recorded by Corey the night front desk, Lance again was very courteous and kindly told me that there was no record or request for my ride, So Lance called the cab and made another copy of a document that I needed, and also gave me a Best Western Rewards number and card, I stayed there eight days prior, and the manager Nolan, and the other ladies didn't even bother to ask me if I wanted a rewards member card! I stayed there eight days, and spent a lot of money, I was informed to call the 1-800-237-8483 and they will add the additional rewards for my eight day stay. I called and they said: out of courtesy they will only give me 500 points for my stay! that it was a third party booking, who cares! I spent over $800.00 dollars to be lied too!

Nice peaceful stay. Room was clean.

Staff good, beds comfortable, some maintenance issues, breakfast subpar.