Radisson Collection Royal Hotel, Copenhagen

Das Personal war nur beim Check in freundlich, ansonsten würde kaum gegrüßt! Das Zimmer wurde nicht sauber gemacht - Mistkübel nicht ausgeleert - Zahnputzgläser nicht gewechselt - ....,! In einem 5Sterne Hotel würde man einen Fitnesstaum oder auch ein Schwimmbad erhoffen - leider gab es nichts davon! Der Hinweis es gibt kein Parkservice heißt man muss für die Parkgarage voll bezahlen! Das Hotel ist zwar zentral gelegen, das gerechtfertigt den Preis aber sicher nicht - das Frühstück kostet 26 € pro Person extra!

Das Hotel ist örtlich gut gelegen, jedoch ist es unheimlich laut und an Schlafen kaum zu denken. Unser Zimmer lag Richtung Tivoli und irgendwo in der Nähe gab es einen Saxophon-Spieler, der selbst am Morgen um zwei Uhr noch spielte. Wir kämpften mit grossem Schlafdefizit!

Nothing is ever a problem at this hotel, they solve it for you in a very service minded, easy going matter and do so quickly.

The hotel is adjacent to Fitness DK, which is a health club chain. As a hotel guest, you can use the facilities which are far more extensive than normally provided by hotels.

- We experienced bed bugs and had to switch rooms late in the night - Housekeeping came into the room when we had the "Do Not Disturb" sign hanging from our doors - Called the front desk to inquire about shipping a package from the hotel and was told we were able to do so. Upon asking for the shipping documents to fill out, the concierge men said they didn't know where to find them and that they have never shipped before. One man said that he has never shipped anything in the whole 20 years of him working there which seems odd for someone who's been working there for so long... I understand if they don't know the process of shipping, but none of the two men even attempted to look for the shipping forms or find out from any other staff about how to help us. We were told to come back down at 6:45 AM when the head concierge/day staff was there which was an inconvenice for us since we had to check out that same morning to catch our flight - We booked 7 rooms with your hotel and one of our guests complained that when they checked into their room, it was not clean. They waited 3 hours to check in as they arrived early and were told the room was finally ready for them. Upon entry, there were half consumed drinks in the fridge, and the pipes for the bathroom sink were disconnected which caused a flow of water to come out of them and onto the floor... I can only imagine the things our other guests have experienced in this hotel that they just kept to themselves