The Madison Washington DC, A Hilton Hotel

Das Hotel liegt sehr günstig, viele Sehenswürdigkeiten sind sehr gut zu Fuß zu erreichen. Die Zimmer sehr sauber und geräumig. Das Personal sehr freundlich und nett!

Das Hotel ist durchaus modern eingerichtet, aber die Installationen sind schon etwas älter (Fahrstühle, Steckdosen, Internet-Kommunikation), aber alles funktioniert, nur für 4 Sterne und die offizielle Preisklasse könnte man mehr erwarten. Das Hotel haben wir wegen der Lage zu White House etc. ausgewählt. Dafür, und um in der Umgebung exzellent Essen gehen zu können, ist es ideal. Es sind einige wirklich gute Restaurants in der Umgebung. Abzocke pur sind die Parkgebühren von USD 50 übernacht 27 Dollar/Tag. Es gibt 3 Blocks weiter auf K street Parkhäuser wo wir dann für 20 Dollar overnight untergestellt haben und der normale Tagespreis ist zwischen 14 und 22 Dollar. Als Service ist das inakzeptabel. Überhaupt ist der Service wenig dezent und ein bischen pushy und wir dort versucht die reduzierten Zimmerpreise wieder für das Hotel zu heben. Buchung zur reduced rate von 150-180 Dollar und bei der Lage ist ok bis günstig. Für den offiziellen Preis von bis zu USD 450 überteuert. Das Problem: Das Hotel zieht dafür aber eben auch stark preisbewusste Kundschaft an.

Gut gelegen, um das Weisse Haus und das Kapitol zu Fuss zu erreichen. Parking sehr teuer (USD59/Tag). In den umliegenden Parkhäusern etwas günstiger (USD30/Tag), Nachteil: wenn man das Auto zwischendurch benötigt, zahlt man zusätzlich.

Checkin went fine and the person who helped me when I checked in was awesome. The room was much smaller than I expected and the pictures online weren’t a good depiction of what the rooms really look like and this was after I paid more to upgrade to a “better” room. My vehicle was valeted and ended up having a pipe leak on my vehicle destroying a detail I just had to my truck. I was told that the executive lounge would be accessible for breakfast and it wasn’t. I was told I could order food and have it delivered to my room and that wasn’t the case. I had to go down and get it, while on crutches.

We stay here every year fir business. It’s convenient, clean and comfortable. Staff very helpful and friendly

It was an amazing stay. The staff at the reception was extraordinary. Especially Helena and the manager (I forgot the name, he looks as an Asian). Both were very helpful in regard to some problems in regard to a very early room access and a cancellation for one night. I stayed for 3 nights and the big suite was perfect with a terrace. Only the woman at the breakfast-counter seems a bit like not loving her job. I never saw a smile and she had me not on the list for 3 days and every morning I had the same discussion with her. However, I will come back for sure, because this hotel made me feel welcome.

This was one of our favorite trips ever! There is so much to see in this city. The doorman at the hotel was SO HELPFUL in showing us how to get around town. The room was very comfortable and so clean and quiet.

Beautiful hotel with great breakfast but will never return due to the poor service. Almost every employee we encountered besides cleaning personnel and the man assisting with breakfast made us feel unwelcome even though we are Diamond members and spend 60+ nights per year in Hilton hotels. I couldn't even call the front desk to ask what time breakfast ended without being met with an unwarranted and unnecessary attitude. For a larger issue upon arrival, we asked to speak to a manager and the employee responded, "Sure, she'll tell you the same thing" as she walked off (unnecessary), then returned with no manager. I try to have patience with people working in any kind of customer service but multiple people at this hotel made us feel disrespected and unwelcome, which is disappointing and reflects poorly on Hilton since we usually have great experiences.

We paid to upgrade our room, to a larger room that included breakfast - it was nice. The breakfast arrangements were confusing though and the staff did not seem to have accurate information. We were given some inaccurate information about happy hour in the evenings also. I wish the hotel was more historic, in keeping with the theme of this historic American city.

Air conditioning doesn’t get cold enough. We’ve had it set to 62 degrees all night and it’s probably still in the 70s in the room. We checked in very late and immediately went out so it was too late to contact maintenance By the time we came back to the room..since we were just trying to go to sleep ASAP.