2/10 – Mangelhaft
6. Juli 2025
DO NOT STAY HERE
TRASH! The moment we checked into our room 404….. roaches scattered. Immediately walked back out and went to the front desk and the desk boy did not care. I asked what do we do if the next room has this issue. He said cancel the reservation. It’s 12AM. Where am I going to sleep sir ?! No empathy or basic customer service. We went into the second room 137. Roach infested …. Bugs flying … AC did not work … bed had spots and crumbs…. Double bed but we had to sleep together because the bed was a mess!! Towels and rags dirty just disgusting all around. We called corporate and they gave a case number saying they reached out to the manager but upon check out the manager stated she did not see anything from them.She also stated there was nothing she could to to accommodate our piss poor stay. No apologies no care about her staff or property being trash ! Just another cold shoulder and a “there is nothing I can do”. 10/10 DO NOT RECOMMEND THIS PROPERTY TO ANYONE!
Alexandria
Alexandria, Aufenthalt von 1 Nacht
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