Delta Hotels by Marriott Grand Rapids Airport

We had a fun stay on our vacation in Michigan. I was disappointed that the water slide was not working. This was the main reason we booked this hotel. This hotel was more expensive. Overall, I liked the family suite. The room was very spacious and I liked the separate room with the twin beds.

THis is a run down property, clean enough with upgraded bathrooms but the hallway and entryways are battered and in need of a fresh coat of paint. This makes the hotel less desirable, even by the time you open the door to your room. Like other Marriots, they did not clean my room the first night. That is always upsetting. Front desk staff was unapologetic saying they were understaffed. (who cares? I'm paying the "fully staffed" rate) TV remote didn't work. AC was loud and chugging along, day and night and the temp would get 5 degrees hotter that the setting before kicking on. Weird. Or cheap. All in all, it just felt like a run down second rate hotel and I will not stay here again.

The Hotel states that have an airport shuttle but fail to tell you the driver doesn't always show up. We had to wait for a cab and almost missed our flight. The gentleman at the front desk didn't seem to care one bit. I also found the hotel outdated and in need of a good cleaning.

We stayed a week at this hotel and everyday was a new problem. First our shower was broken and leaking. We asked for it to be fixed and instead were moved to a room where the bathroom doors didnt work and the floors were filthy. We were then moved back to our original room and we were reassured the shower was fixed, it was not. Everyday its been a struggle to even have our room cleaned and when it finally is, only the bed is made and trashes are changed. After a week stay you would hope the sheets be changed and floored sweeped at least once. The pool area is extremely dirty and smells overly strong of chemicals. A jug of pool chemicals was left out, top off, by the pool as well. The worst part is every time we complain the staff seems unbothered and annoyed by our requests. Even the General Manager brushed us off and started talking to someone else mid conversation. Overall, this hotel is runned down with superficial upgrades and has a staff who doesn’t care about good service.

The location was great and the price was excellent. The room itself wasn't cleaned very well before our stay. There was hair left in the shower and sinks. Most concerning was the shower had black mold on the ceiling and the drywall in the shower had holes in it. One of the towel holders was pulled out of the wall. Also, the paint the hallways was in rough shape.