Hyatt Zilara Cap Cana - Adults Only- All Inclusive

For a brand new resort in the cap cana compound, the finishibg work on the rooms and whole property is horrible. It was a rushed job and they should have not opened till it was perfect. The furniture in the rooms were half ass assembled, the doors had glue and pain splatters on them, along with the walls still having pencil marks on them where they marked where hangings would go. Some spots in the room inbetween the tiles were allready stained. (Keep in mind hotel has not been opened not even a whole month. I called before I booked and asked if the spa was openend since thats what they mainly sell on their website and I was told it was. When we arrived, they told us it wasnt. Very dissapointed since that was a main thing we looked forward to since they sell a “Larimar Room” the only one in the world like it. The sand in the beach IS THE WORSE! you would think it would be soft sand in punta cana, well it wasnt. You can barely walk in it barw footed cause theres lots of sharp coral/rocks. The food was pretty good for being a all inclusive, and the service from the employees at the restaurant is great! They’ll do what ever they can to accomodate. Over all the $550 per night we paid was NOT worth it. And I am pretty sure those mistakes on those room will NOT be taken care of till next go round of remodeling which who knows when that will happen.

Not all things were running properly but it was newly opened just now so it was understandable somehow. However, while I chose that for being the “Adults only”, there were many kids, which had never explained at all. I realized it the next morning after I’d checked in (I arrived quite late night) so just gave up rectifying my reservation but I felt I had been deceived.