Home2 Suites by Hilton Indianapolis Airport

Very nice room

I did not want to have to leave! When you first walk in you are greeted with a big smile and a welcome.. Quick check in.. Now to the room the hotel is new and smells like new construction.. The pool is saline and the rooms are wonderful.we had a King suite and loved the two seperate rooms with TV in each. The kitchen is spacious and functional. There was open storage everywhere. Each room had its own temperature controls. The coffee tea hot coco area is open 24 hrs and includes infused water..mmm.. The breakfast had a great assortment of food ... You can only have meat in eggs though... Being allergic to eggs this was of no use to myself.. One other downer the TP was not of quality at all.. Tjmaxx has good TP.. Take note they are also corporate. This is a hotel you feel you can walk around without your flip flops on everywhere in the room. We stayed three nites and wish the trip was longer.

I will never use Hotel.com or book at the Hilton again. I called Home2 Hilton at the Indy Airport on Friday, March 22nd the date of our check in to let them know that we would be arriving late (9pm) and I was told that my room would be secured. I booked my stay a month prior and knew that with the large volleyball MEQ in Indy it would be a very busy weekend. When we arrived and checked in, a very rude Nicole, told us that our room was no longer available. I booked a 2 Queen bed room on purpose to make sure my family all had beds. She proceeded to tell me that our room was given to another customer because when you book using a third party (Hotel.com, Expedia) you aren't guaranteed your room. I have never been told this, seen this in the "fine Print" and have used Hotel.com many times during our Volleyball travels. Nicole then told me that I would be charged to cancel my room and would be charged for an upgrade. Of course, I was not happy and told her that I would like to talk to a manager. She told me that she didn't appreciate the way I was talking to her or treating her. She NEVER apologized or said she was sorry for my room being taken.....did she expect me to be understanding. There was no manager on staff, she then proceeded to tell me that she didn't "feel" like even giving my family a room. It was the worse customer service I have ever received. After a call to the manager, we were given an upgrade with only one bed. Hilton and Hotel.com should be embarrassed.

Just an average experience; didn’t clean our room the only full day we were there; breakfast ok; beds very comfortable; shower temp was warm at best; quite noisy room at end of hallway next to outside door