Actually there is nothing to criticize exept the behavior of Matt. It is not understandable for me, if you are running a bed and breakfast that he is not able to accept different people.
It is fine for me to be outside to smoke, but they should provide a small area with an ashtray, if they don´t want cigarette ends on there parkinglot. He makes you feel like a criminal when you are standing at the end of the parkinglot, and that is the only place where you are allowed to smoke. So maybe you should decide what you want??
You should rethink running a bed and breakfast, if you don´t like having people in your house, that are different.
Amy was very kind and the breakfast was great. The room was perfect. A lot of notes where everywhere, like, don´t do that or be careful about that....