8/10 – Sehr gut
24. Jan. 2022
typical all incl.unfortunately with a lot of waste
The hotel is in good condition. The beach is cleaned of seaweed every morning and is then perfect.
The meals at all inclusive are relatively good. After breakfast a waiter came to my room later and asked if that was $20, because I wrote 20 Pesos because of mad service (I had only 1 Cappucino, but it was forgotton 2 times). Very pushy and annoying. I felt it wasn't enough for him, but bad service, bad tip. The next day a drink was forgotten and a drink brought wrong. I gave another 20 pesos tip (about 1 euro). This time an head waiter came to the room later to ask if that was $20. Pushy and outrageous. I like to tip if good service is provided, such as the waiters do, despite long distances and extreme temperatures.
I extended my suite by one night. I was told that I have to change rooms and check in again in the afternoon. No problem, I was at the beach. At 4pm I go to check in, wait 30 minutes, then I am told my room is not ready. At 6.15pm the room was ready but the luggage had disappeared but was supposed to be brought immediately. I waited 30 minutes and called the concierge who said the luggage was on its way. After another 15 minutes I went to the reception and was told that the luggage was already on its way. I then insisted that I carry the luggage to my suite myself, as I finally wanted to change my wet bathing suit. As it turned out, they forgot to deliver my luggage 3 times. It only worked when I became resolute. Very unprofessional service. The Spa is very good
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Aufenthalt von 1 Nacht
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