2/10 – Mangelhaft
9. Aug. 2015
Unethical booking practice
Be careful when you book this hotel (through Expedia). We (a family of four with kids) had seemingly booked a non smoking room through Expedia months in advance of our stay and had mentioned explicitely that we need a non smoking room in the booking. When we arrived we have received a smoking room; no other room was available since the hotel has been completely booked out. When we protested in the believe to have booked a non smoking room, the manager told us that Expedia "tricks" with the booking of the rooms. And yes; when we checked the booking site and room details we found that Expedia hides the fact well that you could get a smoking room; it is hidden in a text which lists up extras of the room such as a hairdryer.
Non smoker
Von Expedia geprüfte Gästebewertung
