DO NOT BOOK/TERRIBLE! NOT ALL INCLUSIVE
Whether it’s the resort or Expedia: one of them is a huge liar and Expedia being the advertising site should be more honest in their representation of such properties. Upon booking, I chose to upgrade to ocean view room, requested double beds, received response from resort that double beds would be available. The resort is described as all inclusive, however it is not. Upon arrival, front desk staff could care less to help you or explain anything, won’t even crack a smile (which is the theme for the rest of staff at this resort, looking depressed and downright angry). They later tell you that you have to rent the safe!!! Never heard of renting a safe in any hotel ever. Fine… 90$ more that. Then they tell you that room I got is not all inclusive, only 6 of the restaurants that are actually included and those have the worst food I’ve ever had. Room I got was blocked by another building, so I had only partial ocean view. No double beds, 1 king bed. Was told to talk to concierge: woman looked so angry and unapproachable, when I asked if I can have what I paid for she said no rooms are available for the “level” I bought. Mind you, Expedia does not at all disclose that there are multiple levels of rooms and what they include. No room service at all! You had to beg to refill water and towels in the room. Burgers looked like they were made from fake meet, only non premium items such as chicken and beef. The rest is up charge or not available.