When I arrived, I asked for a ground floor room, but was told there was none. I use a cane and had to climb the stairs to the second floor. When I opened the room, it smelt horrible and was obviously not cleaned. I went to the desk and told them, They then put me in a ground floor room, which mysteriously appeared. It too, was filthy, even though it had been somewhat cleaned. Tiles were falling off the wall, and there was black mold in the bathroom and shower.