Impressive Resort & Spa Punta Cana – All Inclusive

Das Hotel ist sehr schön und auch sauber, Zimmer anständig mit Balkon, Personal an der Reception und die Bellboys unmotiviert und unfreundlich, der REST des Personals super nett und sehr hilfsbereit. Strand sehr schön und sauber. Essen in den verschiedenen Restaurants war fein und immer frisch zubereitet.

It was wonderful the staff was great will definitely come back

When we arrived we were offered an upgrade to premium that was 45 % more than we paid. We declined. Midweek we were told by another guest that this amount included room and amenities but we could have opted for amenities, which we would have done but it was too late. We quickly learned that we were second class citizens without the premium package, especially in the specialty restaurants. On our second day there were no beach chairs in economy at the beach or pool, but plenty in premium but the concierge informed us that it was forbidden to use them. She said there was a chair for every guest so I informed her that our chairs were in premium so I had better go and find them. I always have a Wednesday morning meeting 48 weeks a year and so research hotels carefully for Internet access. The Impressive advertises a conference center and when I called them I was assured it had full Internet service and would be available to me. On the day of my meeting I went down early to prepare to find that the business center is one large, musty smelling room and I couldn’t use it. Their pay-for-use Internet service was down and the free wi-fi with very little bandwidth didn’t work in the conference center. There are no windows in it and even my hotspot didn’t work. The free wi-fi is only available in the crowded lobby bar and in the covered area where entertainment is provided but there are no outlets that work. Leaders. seemed more interested in being gatekeepers than helper