Rats in the ceiling!
My husband, two daughters and I traveled 12 hours by car to Hahndorf to celebrate my 50th Birthday the start of November 2024 and stayed at the Old Mill Hotel.
We quickly discovered that the place was far from what was advertised, with Rats running and scratching all night in the ceiling we hardly got any sleep. In the morning we discovered a hole in the plaster and Urin stains as well.
After complaining to the staff they send someone to fix the hole, at least the rats couldn’t fall onto us in the middle of the night!
According to the staff they were fully booked out, so we stayed 3 of the 4 nights in the ‘Rat’ room.
I also should mention the mould in the shower, the corroded dripping tap in the bathroom, the dead bugs on the window seal, the dirty stained blankets in the cupboard and the antenna half hanging of the roof with only 2 TV channels.
After calling 10 days in a row and sending emails, I have not been contacted by the owner or staff about my complaint. Spending over $1000 for 4 nights I must say it was the worst place I ever stayed with the worst customer service EVER.