Passpartù

Stayed 2 months ago. Exceptional. Our room was at BACK of property. However, next door there is a outdoor nightclub with external speakers mounted on the wall of this hotel. Very loud music to 01:30 every night except Friday and Saturday and that runs to 03:00. If you are a party animal, you’ll love it. Otherwise, if you are stuck at the front, you’ll be pleased to check out. Knowing the issue at the front of the property, I explicitly asked for appartment at rear of property for a 5 night stay last week. This legitimate but firm request with my booking was totally ignored, the totally dishonest reply from the hotel lied and said I would be happy with the room. We were not. To make matters worse, the nightclub next door had building works from 08:00. The manager is non-existent. Staff refused to give their name or the managers name. Totally devoid of service and if you are English speaking and understand what customer service is, you will be as horrified as we were. Absolute shame as the rooms are exceptional as is the room preparation and room service. If you book, you have a 50/50 chance of a room at the back and sleeping. Otherwise, ear plugs will not be enough. Feeling lucky? We were on our first visit. Our second was hell. There will not be a third. If they were honest, we would have made alternative arrangements. They are not honest. Oh the previously good breakfasts have gone downhill in the last 2 months. It is abundantly clear this property has staff issues.