Excellent from start to end. They arranged a taxi for my 1:30am arrival and the man at the desk was very kind when I finally arrived a bit after 2am. The room was great with a beautiful mural, which also cover the common area walls, and a balcony with a table & two chairs. There's fast wifi, ample outlets conveniently located, a very full breakfast with many options and freshly cooked eggs, hot water, advice about things to do, laundry service, and it's in a great location. Cruz de los Andes set the bar very high for the rest of my South America trip.