The Exchange Hotel

Did not live up to expectations. First room we were shown was down a dark, smelly corridor. The room itself was decorated in a very a dark colour, padded leatherette wall and was so cold I couldn't take my coat off. We required another room, which was accommodated. We led through a coat room, up the stairs, and too a very brightly coloured room (lime green walls, shocking pink curtains) which was warmer with its stand alone heater (and fan in case it got too hot). Unfortunately we were woken at 3.30 by a group coming back from a night out who were shouting outside their door, then quietened, then again. Not the hotels fault, but they were so loud they could have been in the room. On the plus side, the beds were comfortable. We had to ask for a bedside light as the only lights were bright downlighters. We didn't have breakfast, but I popped my head in and it looked nice. Overall we wouldn't return. It's a shame because you feel it could be great, it feels as if a lot of money has been spent on the wrong things and the essentials have been forgotten (heat!!)

Fab hotel - but room really cold! The bathroom was an accessibility room and had the tiniest wash basin! There was no shelf to put the toiletries so our wash bags were on the floor! A large mirror on the bathroom wall but far to high for even a 6 footer to see in it! No full length mirror in the room! And the room was very very dark! There’s just one small reading light and some hidden ceiling lights! We brought all this up with the duty manager as constructive criticism! But a great location and wonderful old building! Plus the vegan dinner was delicious

Lovely hotel, but needs some work. The view from our room was a construction mess. The room was comfortable, but the toilet wasn’t clean and we found some trash in the room. The staff was friendly and helpful.

Very noisy, staff loading trucks at 2 in the morning after a function

Terrible hotel. This is not luxury by any means. I checked in with my wife for my 41st birthday. Music playing so loud past midnight due to an event. Complained to staff only to be told rudely that this is an events hotel and that I should of checked on the website. Which by the way I did and in no way does it say loud music will be played till early hours of the morning. Contacted Hotel.com, they could not give a dam. DO NOT BOOK WITH HOTEL.COM OR AT THE EXCHANGE HOTEL IN CARDIFF. My 41st birthday was ruined thanks to the Exchange Hotel Cardiff. I will never be going back even if its free.