The Exchange Hotel

Hotel has very comfortable rooms and the staff is very pleasant and helpful. Also the hotel has an excellent character which is well preserved.

Beautiful room with everything included to make my stay very comfortable indeed. Ideal location for my trip to Cardiff Bay - just five minutes walk from the station and the Bay. See you again!

Lovely hotel, different to the modern hotel. Plenty of character enchanting. We were lucky to be there when function room was done out ready for a rugby dinner. Saw lot of old faces, magical

Advertised as parking available, but that’s not the case. Parking is a ten minute walk. Room are tired, iron mark on carpet, tile grout dirty. Excellent and helpful staff though.

Pros - the bedroom had two large comfortable beds - staff were friendly - the décor in the room was nice - the location was excellent - the room was quiet - even my partner who has trouble sleeping slept really well Cons - due to ongoing building works, scaffolding prevented any view or natural light from coming in through our windows - possibly related to the building works, the water pressure fluctuated and at one point a powdery black sediment came out of the bath tap - the room was recently redecorated in a modern, young style not depicted online, which would not appeal to everyone - the fire alarm sounded twice during our stay; the second time was in the middle of the night and rang for long enough that we had to begin evacuating - during this evacuation, there were no members of staff visible to offer assistance - the alarm stopped whilst we were on our way out, but we had to get to the front desk in order to receive the all-clear - there was no telephone in the room - we were told we could ring the front desk from our mobiles but we had no signal, and on the morning of checkout the WiFi went down which meant we couldn't contact anyone outside the room These issues were minor but would possibly make a significant difference to elderly or disabled guests, or those with young children, especially having to travel to reception for any assistance.