Grand Canal Suites

Couldn’t even go because they closed the country due to Corona. They wouldn’t refund our money. Very irritated with how they handled the situation. It’s one thing to cancel our reservation due to not wanting to go. We had every intention of going. We should be refunded. I would gladly use the same hotel in the future because we still want to take the trip but you can guarantee I’m not using this hotel.

Bad customer service. Refused to accommodate a reasonable request

Awesome hotel just like the hotel name facing the grand canal. Walking distance to bus station (airport bus) & Santa Lucia train station (opposite). The room was spacious, sofa bed is big too. The view of grand canal was awesome. This hotel don't have reception at same location but it was totally fine with me. They contacted me via email to online check-in, made payment for city tax and send me the access code for main door. (I received one day before check-in & your room access code will sent by 3pm on check-in day). We arrived early.. I left my backpacks at hotel living hall while we visit the city. Walking around to Rialto bridge and Piazza San Marco..just follow the signboard. Venice city has so many Bridges.. not friendly to big luggages should be expected (I think many people complain about this) but can't stop us to experience the uniqueness of this awesome water city.

Perfect location! Found it disappointing that despite being the only guest and the room being unoccupied, I still wasn't allowed to check in before 3pm! Also I notified them that the light in the bathroom was flickering on my eventual entry and nothing was done about for the duration of my stay. Unpleasant to shower with that. But otherwise, a pleasant stay.

Awesome location, walkable to Ferrovia( Santa Lucia station)/ Piazzale Roma bus station... restaurants/Supermarkets. Right down of our suite there was a eatery!All the tours could be directly booked in front of station. Amazing grand canal view from room. No personal interaction with any reception staff during check in/check out. Infact reception wasn't too close. I found it as an advantage as no time wasted during check in/check out,it's all online pre arrival!directly go the suite and settle down!

Hotel is across from train station, walking distance to bus. If going on a cruise this hotel is walking distance from the People mover that takes you to the Cruise port. Only negative is that there is no elevator, we had to carry our luggage 4 flights of stairs. But overall the Hotel is in a good location.

We stayed in room no 1 and it was definitely not a suite. Shocked and surprised to say the least when we came through the door. I thought I had booked the wrong hotel. Nothing like the photos showed. The bathroom was small, the shower was even smaller, no soap holder, taking a shower was a juggling act. Not worth the money, will not stay at this hotel again. Had to sleep with the windows open and could hear the street noise. Let’s not talk about the stairs going up.

The reception desk is down the street. After we checked in on time we had to wait 45 minutes for a service worker to fix a lock on the door. The room was excellent though once we got in. The view of the canal is awesome and the room was large with multiple rooms to relax and enjoy.

The stay was nice and very accommodating. Clean rooms and spacious. Close to the train station

Would have been good to know certain information prior to booking like the fact that stored luggage on early arrival is 5 Euro per bag instead of free and that it’s not possible to heat the room past 20 Celsius certain times of the year. Apart from that, was a spacious and beautiful apartment with a canal view. A very worthwhile experience