Al Manara, a Luxury Collection Hotel, Saraya Aqaba

Tolles neues Hotel mit viel Potential, aber derzeit auch noch viel Spielraum für Verbesserungen. Für ein 5* Luxus Hotel gibt es beim zwar bemühten, aber in vielen Details nicht professionell arbeitenden Personal leider einiges zu kritisieren. Zum einem ist die Rezeption deutlich zu schwach besetzt. Ebenso ist der Gästeservice und/oder die Rezeption telefonisch aus dem Zimmer heraus häufig gar nicht erreichbar. Auf den Zimmerservice (Housekeeping) muss der Gast mitunter über 1h warten und selbst dann fehlt die Hälfte. Bei Zimmerbezug war das Waschbecken leider sehr verschmutzt. Die Freundlichkeit und Aufmerksamkeit der Mitarbeitenden im Hotel reicht von mittelmäßig bis herausragend. Valet Parking und Begrüßung sind super, ebenso der Service bei super Frühstück. Beim Check-in wurde ich leider mit Erfrischungstuch und Welcome Drink vergessen. Auch die Reservierung vom Vortag konnte nicht gefunden werden und führte zu einem erheblich längeren Check-In. Das Hotel an sich ist super neu, top Zustand, tolle und sehr gut ausgestattete Zimmer. Alles in allem ein Hotel mit Luft nach oben, welches mit das Potential zu einem wirklichen TOP-Hotel hat.

Wahrscheinlich das schönste Hotel in Jordanien. Es öffnete seine Pforten im Juli 2018. Die Zimmer sind perfekt im arabischen Stil eingerichtet. Das Essen ist ausgezeichnet und das Personal wie überall in Jordanien sehr freundlich. Das Essen am Abend auf der Terrasse bei einer Brise Wind richtig romantisch. Frühstücksauswahl ist riesig. Ein Aufenthalt für mehrere Tage lohnt sich hier.

Best hotel , good food, service, good all

Lovely hotel with friendly staff & we were in a nice big room overlooking the lagoon. Unfortunately they are doing work on the swimming pool at the moment which meant the view wasn’t as nice as it would be normally & there was the noise of the workmen but the hours were restricted so it didn’t really affect us that much. The food was good with plenty of choice of both local & world cuisine but you’re also close enough to walk to plenty of local restaurants. Security was very much present with an x-ray machine for bags & a metal detector to walk through whenever entering the hotel.

The service and staff is excellent, absolutely great. It's a very nice,new hotel, quality design, nice rooms. Most rooms don't really have 'Red Sea views' though, the hotel is in a slightly awkward corner next to a small bay/marina, so you can see some water, but it's not the same as 'proper' sea views. Some good restaurants and bars. But, for a resort like this, the facilities are a bit underwhelming: there is a small spa that is shared with the Westin, charged at $20/person per day, with a very small sauna, lukewarm steamroom and a very small indoor pool. There is also a small-ish outdoor pool and a gym, but compared to other resorts in the same area or the Dead Sea resorts it's very minimal... Some other 5* resorts had multiple indoor and outdoor pools, a large spa, tennis courts... But overall, it's a very nice hotel with amazing staff andservice levels.

Beautiful hotel in a great location. It’s 18 months old and you can tell, it’s in top condition. We had a sea view room which was brilliant. Great touches in the room and view from balcony. The breakfast was ok. There is no heated pool or jacuzzi which would have been nice in December.

Great hotel and the food is great.

Lovely hotel and amazing surroundings.

This place is a pearl in the Aqba Oasis. This is the best Marriot property i have ever been (we spent over 100 days/year travelling). The service was outstanding from the arrival to the departure. We were greeted by friendly employees who wanted to express their appreciation for having us as guests Always looking to exceed our expectations and so they did. From pool & beach service to restaurant experience. We felt welcome throughout our stay. Front desk manager Nader, personally handled our early check-in and took us to our suite ! What a treatment ! This place is a Hospitality showcase and reference for any hotel & resort aiming at providing and exceeding guests expectations. I really hope Marriot relies on Al Manara staff’s service as its golden standard for other properties in USA and everywhere else !

hotel interior design is regionally inspired and is really unique. Service was great and the staff are attentive to our needs. What bothered us is the toilet and bath. Sink has grimes that is very visual and shower area has water marks and small portions of grimes which I think should be cleaned well considering the hotel’s luxury positioning.