Hyatt Regency Naha, Okinawa

The hotel itself was very nice. The rooms were clean and a bit larger than other places we stayed on our trip in Japan. The customer service was very good as well. It was a couple blocks off the main drag of tourist shops and restaurants in Naha and maybe a 10 minute walk from the nearest monorail stop. The only downside for us, and this really isn't the hotel's fault, is that you need a car to go pretty much anywhere outside of Naha from this location. We didn't realize this and didn't have the international driver's license needed to rent a car. We thought we would be able to use the hotel as a home base and visit some of the beaches on the island, but it didn't really work out that way.

Great hotel and location. Second stay. Would certainly go back again.

We really liked this hotel. Our second time visiting Naha City, and we will definitely stay at this hotel if we visit again. Good news (& bad news): The bad news first: 1) Check in did NOT go smoothly. The receptionist searched and searched for our hotel.com booking and insisted it was not there, in spite of my giving him both my hotels.com Confirmation Letter AND my Hyatt Gold Rewards Member Number. That was very painful and frustrating since we were tired and just wanted to get to our room. Finally, he found it, was courteous & apologetic throughput (good news) and gave us a welcome drink voucher to apologise (good news). 2) The pool is not very good. Small, crowded and filled with kids, with only TWO sun loungers and TWO circular loungers for the entire pool area.We love the sun & swimming, but didn't even bother. 3) Bed comfort is OK but pillows are small and poor quality. Now for the good news: 1) The location is superb. 2) The rooms are well laid out and with large windows. 3) The lobby, entrance and courtyards are VERY tastefully designed. Not flashy, but rather an almost nostalgic 'early modern' feeling. 4) Everywhere smells nice, fresh and clean. 5) Breakfast buffet is quite good, with a broad selection of western and Japanese items, always a test for me for Japan hotels. Finally, 6) EVERY staff encounter was positive. All staff are courteous and gracious. Very good standard of English by all with whom we spoke. Overall: Thumbs up!

The stay was great. Check in was fast and provided many information about the hotel. Service was friendly. Hotel location is very convenient, around 3 mins walk to Kokusai Dori. Parking is not free and it is located right across the hotel building, it could get very busy during the day, need to wait for a bit to pick up the car.

It was a pretty nice hotel there, and the services of the hotel hyatt regency is very good. Their services and policies of the hotels are also very flexible, because you could change a breakfast buffet coupon into a lunch buffet with a small price.