Great Location👍, Poor Hygiene👎
The location of this hotel is truly excellent - right in the heart of Times Square, which is the main reason I booked it. Compared to other hotels in the area, the price was also a bit more affordable. The staff was friendly, and it was convenient that I could store my luggage on the day of departure (included in resort fee, Tips are appreciated)
However, I was very disappointed with the hygiene in the room. The space itself is small but totally fine - the real issue is the cleanliness. The entrance door was covered in greasy marks, the surfaces were dusty, and above the bed there was at least a one-centimeter layer of dust. The bathroom walls and door frames had visible stains as well.
The most unpleasant part was the bunk bed: when lying on the lower bed and looking up, there were dried nasal secretions stuck to the underside of the upper bed. The ceiling and other surfaces also had noticeable dirt. Although towels and bed sheets were replaced daily, the room itself clearly hasn’t had a proper deep cleaning in a long time.
Because of the excellent location and the helpful service, I’m giving three stars. But the hygiene standards urgently need improvement - a thorough deep cleaning would make a big difference.