Holiday Inn Express & Suites Dallas Northeast - Arboretum

the hotel is located in an industrial area, no restaurants around, orders a delivery pizza for dinner that was ok. the room was beautiful, the beds were clean but the toilet was used( had poop in the bowl) and someone uses a key card and opened our door at 5:15 am! Good thing my husband put the extra lock on the door! So i’m awake now and feeling like we have overstayed our welcome! Checking out right now!!!!!

This hotel seems fairly new (less than 2 years old), however the facility already shows signs of distress with visible patch work and water stains. Unfortunately the accessibility to this location is not the best and there's not much "life" around this place. I missed the turn as there is no lighted sign indicating the entrance for the facility. The computers were down upon my check in and still not working when I checked out the next morning. The room was nice but not as clean as it should have been. There were hairs in the shower and sink. I don't know who approved the shower design but in my opinion, it's backwards. The shower is a slider door, but only one door slides - the side where you turn on the shower. The other side is bolted to the wall. This is a problem because the towels and towel bar are on that side - so, you're not able to reach out and grab your towel. Bed was comfortable enough because I slept through breakfast. I would not stay here again based on location and lack of room cleanliness.

I ask for a suite and there was only a couch in the room and it was not that comfortable. The hotel is new so the appearance and cleanliness of the room was great. The breakfast on Saturday was delicious, we didn't like the Sunday breakfast as much. I thought the cost of the room was high since to me it really wasn't a suite.

Well,it was cold weather when we stay and heater didn't work all way to bathroom only the room,bathroom and shower so cold.

Nice place. Breakfast was good.

Very nice, clean and comfortable hotel. Good breakfast. Nice amenities in the room. The only problem was I booked thru Hotels.com and they couldn’t find my reservation at first but they finally figured it out. The other problem was when I got home, I checked my account and noticed I was charged for the room. It was not easy finding a phone number to contact the actual hotel but when I finally did they realized it was a mistake and they should’ve charged hotels.com and not me so I’m waiting for the charges to be reversed. Other than that, the stay was nice and I’d stay there again.

The hotel was very nice (attractive) from both the outside view and certainly from within. The staff was very friendly and gave us specific spot-on directions to food places in the area in addition to the brochure she provided us. It was super clean and the newness of the establishment was very obvious. The room itself offered a high-end spa-retreat feel and met all of our needs! Now, if I felt comfortable enough to walk around barefoot, this says a lot! The breakfast was simply delicious-with many options of foods. We will always stay here while in Dallas when in the Garland area!

Really enjoyed our stay at the Holiday Inn, it was close to where we where going. Would recommend it to my family and friends.

The hotel was brand new and really delightful. The only drawback was the location. There were no nice restaurants around. Otherwise it was a delightful stay.

everything was good . My rooms lights had a lot of flickering in bathroom and the headboard and closet lights flickered . I was bumbed that the pool was in maintenance mode but I understand