Had to contact corporate because this hotel refused to acknowledge or handle the pressing issue of a faulty microwave. The interior of the microwave appears to have degraded so much that whenever it is in use it arcs and creates plasma, which is a massive fire hazard. This was in room 502, one of their suites. For the price of the suites, I would expect much better. The staff here at the hotel is very friendly, which is such a shame because the hotel itself is out of date, in a state of disrepair and clearly has poor management. I have stayed at this hotel whenever visiting family in VA for the last five years, this will be my last visit because I have seen the quality of the hotel degrade year after year. The technology is out of date, the rooms are dirty, the furniture is dilapidated, the color of the rooms and the lighting in the rooms is dingy and feels like a cheap motel. I would just drive the extra 5-10 minutes to the South Pointe area for a better hotel and skip this location.