Now Onyx Punta Cana

Beautiful new hotel excellent service and the preferred area pool and beach is amazing. The Buffet needs big improvements. The food options are not food and it’s the same thing every day. We went over to the Breathless buffet and the quality and variety of food was 10 times better. Most people on our trip for very sick with GI issues the hotel needs to make huge improvements with ensuring the cleanliness of the food and those that make the food and the flies that come into the buffet area( although it’s in closed). Maybe when filter the water which they use to clean the food and fruit better because something is not right. It’s a bit to quiet as well. Some music for the adults section would help. However service, overall cleanliness and appearance of the proper is amazing!

The hotel is beautiful and there is a lot to do at the hotel and at Breathless next door, it’s new and clean and the service is excellent. The beach and swimming pools are amazing especially at the preferred area pool. The hotel is on the quite side and not much music or anything as opposed to Breathless. The food at the buffet is not very good. We were at the Now Onyx for our wedding along with 70 guests and most people did not like the food at the buffet, there were not a lot of options same thing everyday. There are a lot of other restaurants which is great. However, almost every guest got sick with some sort of GI issue. One friend bit into a chicken wing where the chicken was raw! I think that the hotel needs to do a much better job with ensuring that The food is properly cooked and that whatever water they use to wash the food and fruits is MUCH better filtered because 50 out of 70 people getting GI issues from just eating the food and drinking alcohol is not a good look. I have been to the DR 12 times and had this issue once before. Aside from that everything was great. But being sick on vacation and always running to the bathroom doesn’t make for an excellent vacation.

We stayed at Now Onyx the day after Christmas for 4 nights. My husband and I and our children, son 21 daughter 19. We had two rooms both suite like. Pro's-good location, beach excellent, waves and clean, beds super comfy and little touches like robes and slippers were nice. Food has options and if you are part of the preferred program (which I recommend) you will like the restaurants at Breathless better or at least we did. Easy to get around, but it is bigger and you need to get familiar to figure it out. There is a golf cart that will take you. Preferred pro was having Felix. He and the other butlers make the dinner reservations, they don't tell you this at check in. Felix was happy and picked us up with the golf cart for our reservations and drove us to the door and checked in with the hostess (that is when he drove us). Pools all nice and water park was fun! Cons: check in at preferred took 1.5hrs. Yes there is some apps and you can have a drink but there were several problems with check in. They have old systems and our cards kept saying pending. Ultimately we were charged 6 times for an extra $300 upgrade. Kids room took 4 hours to check in as they did not have 2 beds for their room, but they ended up ocean front. This hotel could be great. Better communication, and planning. Tips: Bring sunscreen $39 a bottle there. We paid $1100 a person for 4 nights, not expensive, but not cheap either. I'd choose breathless if you have kids over 18 over Now Onyx.