Although we booked a Premium room with a balcony and two double beds for two Adults and two Teenager and have received the confirmation that we will get the room booked, we were informed while check-in that the property would be overbooked and they would accomodate us in a double bedded room, which should have a single bed and a rollaway bed. We decides to look into the room befoee ww accept this option and this was the best idea we had.
The room had just only one double bes and a rollaway bed only and no space for a fourth person as well as no balcony.
But the Front desk employer insisted that this was the only available room and suggested to refer to his management, who has already left for home and would be back the next day.
No phone number to get in contact and no other Support offered. Instead he mentioned to charge penalties if we should cancel the room.
He actes now as he didn‘t know that we were four people, which was discussed former. It was ridiculous and contrasictor how he argued, although he promised former the room would be the same room we booked. It was definitely not!
Although the support of Expedia tried for 30 minutes to call the Front desk for clarification, no body took up. To talk to the support by the cell phone also declined.
This seems to be a criminal kind to put the client off, after having received the payment in full in advance, and to rent the same room to another person and charge twice for that night.
Astonishing dealing with guests