At check in the front desk was less than friendly. My wife started by asking for a favor, but before she could utter the words, the lady said very fast : " we do not have anything" and my wife said " an extra pillow" the front desk lady said " all pillows are being used already, sorry" at which point we just had to laugh.
The bar/ restaurant was closed early that night, we tried to go up but they did not let us know, I got stuck on the 5th floor, called the emergency button, but the responder on the other side just hanged up. I finally was able to go down, and found 3 employees at the front desk hanging out. literraly on their phones just chatting up. we also tried a to call a number of times, and no one answered at the front desk or restaurant, when we showed up the front desk attendant was on a very obvious personal call, and did not for one second stopped, putting a hand up and giving his back to us, we stood there listening for a few minutes. at which point I asked my wife to just let it go.
It was a very disappointing over all hotel experience and most definnately would never go back or recommend anyone staying there