Chelmswood Motel Taupo

No soap in the shower. Booked a 1 bedroom suite plus, but was given the equivalent of a studio room, a room with queen bed in the lounge with a separate room with two single beds and I was told not to touch the beds because I had not paid for them....... that’s a Studio room.

The staff I encountered - at reception - (an Indian lady who had been living in NZ for 4 years) was MOST helpful and VERY friendly.

The place was clean and lovely decor, but didn't like the bed, too soft, rooms too hot, needs air conditioner. The thermal private spa in our room, needs a good over all touch up. For the price they are charging - this definitely needs doing. The thermal swimming pool was excellent - our kids thoroughly enjoyed it! Our fly spray was empty and that night there were lots of fruit flies and flies.

The room was clean and spacious with a lovely patio area outside and a great view. We used the bbq which was really useful. The welcome from reception was very friendly and helpful. The plunge pool was brilliant but be prepared to wait for it to fill. We also used the washer and dryer for free. A wonderful place to stay, would highly recommend.

We had a great stay. The people were nice and Friendly. We stayed 8 nights it was very Quiet with easy access to the rooms which were kept very clean by the house keeping team. The Laundry was cleam and tidy with near new machines that do it all with a push of a few buttons, even dry. We didnt use the Pool or the suna as we didnt have time to but they looked good. Thank you for the great stay.