The Torrance Hotel

There were several perplexing aspects to our room (1) the bed was raised by a single step from the rest of the room, and the step was lighted and could not be turned off; (2) there was a random green light in the room with no discernable purpose; (3) the bathtub controls could not be operated from the bathtub; (4) there were no electrical outlets near the bed and none in the bathroom; (5) the only way to cool a ground floor room was to open an unsecured window; (6) there was no way to charge a device while out of the room. Other than these strange choices, the room was fine. The staff was friendly and helpful.

Strange for me to stay in a hotel in a town I grew up in and went to school in but the Torrance was great. It was comfortable, clean, safe, quiet and perfectly located for my 3 day visit. I will stay there again.

Lovely hotel, had an issue with door but staff responded immediately which was great Customer care couldn’t be faulted

Comfortable stay, friendly and helpful staff, buffet breakfast generally good apart from scrambled eggs (which tasted like they were made from powdered egg). Overall good value for money and well located.

The hotel is nice looking but there were numerous problems that we had to endure: The WiFi did not work the first night and no one seemed to know how to reset a router. After an hour of trying to connect, I had to resort to paying for my long distance phone calls. Our safe did not work either and they took a day to get it fixed. The key cards did not work nearly every time we tried to use them. The bedding (comforter) furnished was too heavy for the summer and they did not provide lighter blankets. We had to keep the windows open and didn't sleep well because the hotel is at a busy intersection and it was noisy in the morning. Our room did not have any electrical outlets by the bedside and our room door did not close properly on its own and so we had to be careful and check that the door was actually closed. I was disappointed that the assistant manager made excuses that did not make sense and would not accept responsibility for the issues.

Beautiful room very comfortable and clean which had everything you could think available. Coffee and tea facilities were great and nice touch with the chocolate biscuits. They had a well stocked mini bar and the prices for it seemed reasonable. The en-suite is one of the nicest I have seen in a hotel with a jacuzzi bath and twin sinks. The breakfast was lovely and all freshly cooked which is a nice touch. Would definitely stay here again.

Lovely stay over

Awful hotel in my view. Is advertised as business hotel but wifi not available in the room and no desk to work at, there was a table that was full of kettle and drinks tray so I had to work sat on the bed which is not comfortable. The sheets were stained with some brown marks and there were a lot of dusty cobwebs. I did show the dirty marks to reception (photo on my phone) and I asked for another room with a desk but was told they don't have them, yet a desk is listed on room, so in my book the room description is misleading. I ate in the bar with some friends and the food in all of our opinions was poor, with only 1 rushed member of staff on duty. In the morning the shower only worked on maximum temperature so was not useable, I was so disgusted that I didn't have breakfast but no offer of a reduction. I have stayed in much better hotels for a lot less money. I don't see how others have rated this hotel so highly, maybe I was just unlucky but the attitude/lack of resolution was still poor

Very relaxed and comfortable would definitely recommend to family and friends

The hotel has taken double payment, 5days on and still waiting for refund. I have now contacted them 3 times regarding this issue.