Courtyard Hot Springs

It is a fairly new place but it was very nice. Didn’t try the breakfast but they have a bistro that serves breakfast. The rooms are very nice. Love the showers. My husband took multiple showers. Overall the service was great and the rooms were very nice.

The hotel was very clean is the first thing I noticed. It had such a fresh sent which is so different from any other hotel we have stayed in. I was quite amazed at the cleanliness from the lobby all the way to the room. The staff greeted us at the door with a welcoming smile and were so attentive to our needs. The employees really seemed to work well together and enjoy their job. We will definitely stay here every time we come back to Hot Springs.

We had plenty of room and the room was very clean. We would definitely recommend this hotel!

Very nice, quiet, anc cozy Will visit again

When arriving at the hotel, the hotel staff could not locate our reservation, even after showing them the confirmation number. After I logged into my hotels account, and started looking at my reservation, did the hotel staff stated the reservation "popped up". Upon checking out, the hotel staff attempted to charge my credit card. I had already paid for the reservation almost two months in advance. The one hotel clerk would not listen to me or my wife attempting to show her we had previously paid. It was not until the hotel manager came, that we showed him our credit card statement, that he stated he would not charge our card, and instead refunded us the $500 that was previously charged to us. I am unsure if this was a computer error by Hotels.com or something else by the hotel staff.