Hampton Inn & Suites Knoxville Downtown

Upon checking in, we were told our reservation was canceled via Expedia but we did not cancel nor did we ever used Expedia to book our room. The person checking us in was NOT wearing a face mask! She was able to get us the room we had originally reserved thru Hotels.com but ended up charging us for parking which was not noted anywhere on their website.

Hotel was clean and comfotable. From desk girl was a pleasure to work with.

We stop in Knoxville to stay the night. The room was clean, the check in process was great and the staff was very helpful and professional. I will recomend that Hampton to famil and friends.

We had immediate issues upon checkin with parking. The manager on duty had no idea how to help me park my van and was very quick to offer to cancel my reservation. Not something to hear after a day of driving. We worked it out but it was an hour of hassle. He later apologized. Our room was terrible. 4 things were broken and in addition to the small room and parking problems it was so frustrating. The closet, window shade, fridge shelf and bathroom sink drain. The next morning I was served spoiled milk because the dates weren’t checked on the carton. This hotel was nowhere near the standards of other Hamptons. Very disappointed in our stay.

Rooms were nice and clean. Plenty of room. Friendly staff. Only 2 things to point out in our room ( we had 3 rooms total for whole family): the blackout shades had to be hand rolled up and down. The buttons to work the shades didn’t work. Also the desk lamp did not work.

Carpeting is old throughout. Clean and in a good area. Friendly & easy check in.

Everything you'd expect from a hotel like this. Great staff and clean room.

This Hampton Inn exceeded my expectations on all levels. The staff was super friendly, excellent breakfast, comfortable clean room, and plenty of parking. It is also walkable to pretty much everything downtown. I will stay here again for sure next time I'm in town.

The hotel was extremely clean and everyone was very friendly. The only complaint would be the noise inside and outside. Our room was located with a window facing the top level of the parking garage. We could hear a lot of people coming and going outside. It even sounded like a leaf blower was blowing the parking lot at 8am. There was a lot of door slamming very early in the morning as well. I know some of those things are uncontrollable, but I wanted to share. Staff was great and room was extremely clean. We also felt extremely safe. Thank you!

Excellent location, clean, friendly staff.