Zocalo Central Mexico City

Schönes zentral gelegenes Hotel mit wunderschöner Terrasse mit Blick auf den Zocalo. Leider kein Warmwasser im Waschbecken, Duschstrahl könnte besser sein. Die günstigen Zimmer haben wohl keine Aussicht.

Excellent location, great facilities, comfortable stay, walking distance to shopping, dining, public transport. We have stayed here several times in the past and will most likely stay there again. Although the staff is friendly and helpful, I sometimes got the impression that they are scripted and there is a limit to their “customer service” as when I asked once for a little later check out due to an evening flight and a request this time for a room upgrade, the answer, in both situations was an immediate “I’m sorry, we aren’t able to”, no “Let me check”, or even a glance at the computer to see if it was possible. Also, we checked in at noon, our room was not ready yet (I wasn’t expecting it to be) and when asked when it would be ready, the clerk told me “3 PM”. We have checked in earlier at other hotels and they offered to text us when our room was ready. We actually left, had lunch and checked back at 2:30 and the room was available then. The buffet breakfast was good but guests may not be aware that items cooked to order off the menu are also available. We were only offered this on our last day, not certain why the servers weren’t on top of this. We found that the free bottled water and free food and beverage at their cafe was a great plus. Finally, during this stay there was a sewer odor coming from our bathroom, this was remedied when housekeeping placed a plastic cover over the shower drain.

My wife found bedbugs in her bed, and over the next two days multiple (20-30) painful itchy bites surfaced. After finding the bedbugs took the dead, bugs to hotel staff and requested to be moved rooms. Staff informed us that a suite (same level room) was not available and would not confirm they would refund the difference. Offered no assistance or expression of concern. Management was not available until we expressed anger, then was told representative next to front desk was manager. It then took 3 weeks of arguing to get the $30 room cost difference refunded. Was not offered assistance in any other manner. I would not recommend this hotel under any circumstances

Loved everything about this place, except our booked room was a little small. LuckIly they moved us to a corner room that was bigger. Location is ideal, service is excellent and the 6th floor restaurant had great views. Price was reasonable for a high quality hotel. Coffee shop is great place to relax and grab a coffee or beer/wine before dinner.

Great stay on the heart of Mexico City the hotel was excellent and the staff was great! I will stay again on my next trip tp Mexico City.