iH Hotels Roma Dei Borgia

Two of the girls at reception were very nice and helpful however the majority of them were very rude and they had a really bad attitude problem if you asked them a question, everything just seemed too much of a hassle. They really need to work on their customer service skills as they are clearly in the wrong job. The cleanliness around the hotel was good however the bathroom was never cleaned properly during our 3 night stay. This hotel was adequate for a short stay but would not return

The location is very good. Staff are very nice and do their best to help you. Our rooms were pretty good size and had everything. My main issue was that there is some problem w/ how the hotel is being run, some simple things seem to take a lot of back and forth to resolve, even though the staff seem to be genuinely trying to help you. I hope management can figure out how to empower their employees to resolve those things more easily.

Hotel was very clean, especially the rooms, classic design, eri comfortable bed. One thing stands out in particular that I liked was how quiet the corridors and rooms were, there were other guests of course but it wasn’t noisy. Breakfast election was ideal; staff were attentive there and at the front desk.

Had an excellent stay, rooms were quite and very comfortable. Air conditioning was excellent after walking in the summer heat for hours. Location is spot on 15 minutes from the coloseum and trevi fountain. Breakfast was very good, although not topped up after 9.30. Spa was also made use of and for 10 euros per person per stay this was very reasonable, I really enjoyed my stay here and the staff were all friendly and polite, nothing was to much trouble and was always welcomed at reception.

Just what we needed ..close to everything and nice clean . Staff were very accommodating!