Four Points by Sheraton Hainan, Sanya

Old hotel with Spacious room and huge bath room. Swimming pool is small tho. Good selection for breakfast but mostly Chinese cuisine. Good location, around 11RMB taxi to walking street. Need to strengthen staff training, had feedback this to the hotel manager.

I already mentioned in previous review. I extended 2 times my stay Happy , good location , sea view Just need upgrade

Location right facing the beach , if looking for seaview , this is the one . Therefore we finally extended few days. Another reason the Manager Yao Yao very helpful n extended warmest welcome n assistance 地点是三亚中心，無敌海景房，还要一提是 名姚姚的经理 服务态度很好 亲切，十分感谢

A one night stay was terrible. I asked for a non-smoking room and they gave me another room. In the second room there was also a clear stench of cigarettes. The best part was that the previous guest had left a cigarette butt in the shower and no one had cleaned it!! In addition to the smoke smell, the room seemed like there was mold and two nights later after leaving the hotel I still have a cough and stuffed nose. The worst hotel experience in a very long time. While checking out the staff said that we don't actually have non-smoking floors because of the domestic guests that smoke where they please. Unbelievable for an international hotel chain to have such a policy.

Our reservation was canceled despite advance notice that our flight going into Sanya was delayed due to weather the staff couldn’t find my reservation and said it was canceled and they had to rebook me for one night there was a lot of waiting at the lobby for at least 30 minutes and I was not very happy about it. Other than dad know what I was beautiful we have a beach view

Great hotel, good staff, comfortable stay. Location may be a little far from town center.

Service was poor. Couldn’t book a taxi from the hotel, menu’s were missing, pool was closed on a Monday, the fridge was broken, loads of lights were out in the corridors, the room wasn’t cleaned until late in the afternoon.

Great location at Sanya Bay, bus-stop is just located in front of the hotel very convenient. Magnificent view from the rooftop lounge! Highly recommended

FourPoints by Sheraton. I am surprise to experience the poor condition of a 4-star reputed hotel is not keeping cleanliness and maintainance of hotel room. Dirty day curtain and sofa cover with lots of brownies stained. Room smell of cigarette smoke even stated as non smoking room. Looking down from 20th floor indeed exterior wall of this building require fresh new layer of paint.