Hyatt Regency Bloomington - Minneapolis

I thought "Regency" means full service. I have bad back, arrive with lots of heavy business luggage and commercial samples - no one greets at the door - no bellmen to help with luggage. Arrival was like a "motel" or Courtyard, Hilton Garden Inn, and I booked a Hyatt Regency knowing I needed service on this trip. Rooms are OK, Giant closed unit stuck in front of room blocking ingress and egress - very painful with large, heavy luggage - and no need to be so large blocking the way in.

This is a fairly new hotel. According to the people at the desk it is two years old. I think their manager isn't doing a great job. When we arrived in the room the glasses in the room were dirty, not just a little, but really dirty. We needed a corkscrew to open wine but found none. We called the front desk and were told that "there should be one in the room -- every room has them". Not ours. They sent someone with one, but she insisted we open the wine while she waited because she had to return it to the bartender. This was one of those plastic portable ones so no bartender would be using it. Whatever. I gave her the dirty glasses but never got any in return. The bed was pretty hard, so people who like that will like it. Overall the room was nice. The checkout through the tv led you through all the steps and then said it wasn't working -- twice. I just think better management would help.

All the staff was polite, the pool was awesome as well as the workout facility.

Very nice hotel really close to the mall.

Extremely expensive for average bed tiny room kiddy pool no hot water no microwave no breakfast obscene prices at on site cafe. Watch the hidden fees charged an extra 100 dollars and still have not been provided an explanation. Planes all day and all night. Loud. Rip off