2/10 â Mangelhaft
22. Juni 2025
If I could give zero or negative stars, I would.
The reception service was extremely disappointing. We booked a standard room with a specific request for twin beds, and at check-in, the receptionist confirmed that it was a twin room. However, when my family arrived, it turned out to be a double bed instead.
When I raised the issue, the hotel manager sarcastically said, âIf I could cut the bed in half, I would.â â not exactly the kind of service or professionalism youâd expect.
They claimed the hotel was fully booked, yet twin rooms were still showing as available online for that day. Still, the manager refused to make any changes, insisting it was full until Monday.
The room itself was tiny, outdated, and extremely noisy, being located right next to the train tracks.
To make matters worse, the AC in the second room didnât work. When we asked for a room change, the staff responded rudely, saying âNa, I gave you 514, not 513.â Completely unnecessary attitude. My friend waited over an hour in 30°C heat, only to receive no solution. Eventually, they had to bring their luggage down to the reception and firmly demand a new room â which finally worked.
Wan-Chien
Wan-Chien, Familienurlaub (2 NĂ€chte)
Von Hotels.com geprĂŒfte GĂ€stebewertung
