The White Hart is a very very old establishment, apparently the oldest pub in Exeter, so obviously it has character, the pub itself is warm and friendly, like most pubs today unfortunately there are not many staff around, and what staff there are , they are performing multiple jobs , reception, bar, taking food orders etc, so sometimes it felt like no one was around, but it was ok and once someone was around you got served with a smile, but I would imagine if it got busy as it did suddenly at breakfast when everyone came down at once then things would go slow and wrong, luckily we got down first and was ahead of the rush, the room we had was adequate, only for one night and we got a great deal on it , but it was tired, and in need of a makeover, quite tatty and dark , but warm and dry , it was ok