6/10 – Gut
6. Feb. 2025
So-so amenities in a lovely historic building
I love historic buildings. It's great to see this one lovingly restored. John the shuttle driver was a highlight in terms of staff service. Otherwise, staff was average in terms of efficiency and friendliness. The one server (female) in the bar around 7 pm on 2/5 was trying but needed help. Way too many customers for her to manage well. The lone server at breakfast on 2/6 was unfriendly and inattentive. She too was over-worked. The other issue was free breakfast. Website and hotels.com said it was free. Not true. Other customers and I had a rude awakening at breakfast. Please remedy the mis-information. Even my oncology social worker at Cle Clinic said this is a major perk at your hotel. I have updated her to stop telling patients about the non-existent free breakfast. Finally, why can't you provide refrigerators, other than in suites? This, plus mediocre hospitality from staff, is the primary reason I won't stay with you when I return for 1 week of radiation treatment in March. Need a fridge.
Lisa
Lisa, Aufenthalt von 1 Nacht
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