Grand Hotel Vesuvio

Beautiful room, great view. The staff was attentive and very professional. The only thing they could not fix was the weather.

Excellent service. Fabulous location. Old style comfort and great breakfast.

friendly staff

Awful. There is a smug attitude with the staff at this property. We didn't feel like a guest. Their hospitality was disingenuine. The standard room is MOTEL 6 quality. The room was located in a dark area of the hotel with a small window overlooking a dumpy area in the rear of the property. The only time the check in staff lit up and smiled was when I asked to be upgraded, (willing to pay) and they mockingly told me they they only had suites available at 600 euro's more. That would have driven the price up to $1000 bucks a night.

Charming hotel with staff to match!! A wonderful location too!! The rooftop bar offers a stunning views of the Bay of Naples!!

Hotel was beautiful. Very high standards of service. Breakfast was wonderful, room very clean with lots of special touches and a comfortable bed. Rooftop bar and terrace had amazing views and the few sun loungers had clean fragrance infused towels waiting for your use. Catered very well for Gluten free options. Hotel situated in a lovely area of Naples and approximately 15-20 minutes walk from the ferry / cruise terminal

The room and local area were very nice, and the staff were mostly friendly and helpful, but we had two problems. First, the air conditioning was useless. Despite setting the wall thermostat to 18 degrees celsius, the room never got below 23 (I had my own thermometer), which was basically the outside temperature. This was pretty disappointing for a 5-star hotel, and prevented me from sleeping well. Second, one day we went out and bought some traditional Neapolitan food (not sold at the hotel) and decided to have a romantic picnic in the roof lounge area. The hotel staff made us stop eating our food, which we did, (since they sell little snacks up there), and was really quite rude about it, going so far as to slam the glasses for the drinks we then ordered onto the table like a petulant child. Again, I was disappointed by the lack of courtesy at a 5-star hotel. I also seem to have been overcharged for incidentals, but I need to see an itemized receipt before I can be sure.

Wonderful hotel great location. Naples was a very beautiful city with so much history.

Whilst considered the premier hotel in Naples, it is by no means modern. It is a trip back to the "Olde World" of hotel accomodation. Service was good and the formal breakfast staff were great, doorman was fantastic but the front desk staff left something to be desired. A great stay - don't take a car to Naples if you don't have to as the driving is best classed as suicidal. There is a taxi rank right next to the hotel but watch out for the usual big city taxi rip offs. A luxurious hotel by all accounts but things like having to book a trip to the pool in advance detracted from the whole experience. Would I return to Naples - yes Would I use this hotel - probably not.

Excellent hotel with good service, welcoming staff, reception staff very efficient, value for money, spacious rooms. Good food and very good service in Caruso restaurant. Sky lounge and cocktail bar on 10th floor, although drinks are expensive, it provides wonderful views.