The Place

Excellent accommodation, helpful and friendly staff and good food. Noise from adjacent room once during my stay, and bar not open late - was closed before 11pm when I walked up for a night-cap. Neither of these were serious or disruptive enough to reduce my overall score.

This will be my hotel of choice again when I next visit Edinburgh. Staff was extremely friendly and very helpful. Rooms were clean, comfortable and the interior design was as good as it gets. Would definitely recommend.

Very nice room. Staff friendly and breakfast was nice.

Perfect for a 4 night stay. So convenient to everything. Staff very friendly and helpful. Breakfast reasonable and adequate and dinner very good.

When I arrived at the reception, I asked if there were vacant rooms as I wanted to upgrade my reservation. The first clerk had trouble understanding me so the second clerk asked me my question. When he discovered I had booked through Hotels.com, I was given a flat No. I was willing to pay for the change but the conversation was evidently over. Then, we discovered that we were on the fourth floor and there was no elevator. It is on the Hotel.com website and in the fine print of the hotel site but you really need to make sure you read the whole description thoroughly. Anyway, the climb nearly killed my sister who has medical problems including COPD. In spite of the one clerk seeing the difficulty she was having with the stairs, there was never any offer of assistance or an alternate room. Overall, the hotel is very nice but maybe things affecting disabled people should be highlighted a little more. I would never have book there but, my fault, I did KT read the fine print.