Great spot, service needs some work!
Great spot with plenty of amenities for the whole family and some spectacular views. The service, however was inconsistent. We made allowances given it was NY but even at that it screamed faulty towers at times. Many drinks were unavailable, pints of beer were in fact served in schooner plastic cups and on one night the bar maid literally said she ‘just couldn’t face making a cocktail’! Some staff were fantastic. Michelle in the cafe bar was experienced, polite and efficient, you just prayed she was working.
I would return but my expectations would be lowered from this perspective.
Gillian, Urlaub mit Freunden (3 Nächte), 30. Dez.. 2021
The room was great, clean, aircon good, but outside.. the balcony was disgusting full of spiderwebs, bad painting, the reception
Gui, Familienurlaub (7 Nächte), 26. Dez.. 2021
Beautiful room, great setting, shame about the service. Reception were great, bar staff not so much. No service round the pool, had to walk to main bar, negotiating awkward pool gates (lots of people unable to open them). WORST mojito I ever tasted, literally soda and lime cordial. Abrasive bar staff loudly informed me "you ll have to speak up, you re really quiet". How about teach your staff to wait for a break in people speaking (they were only using small area) before loudly refilling ice buckets or slamming glass washer door. Live music finished 9pm. Sat outside & had to move as planter riddled with cockroaches. Group of men at next table talking about their bowel habits, with same abrasive bar tender shouting directions to other staff & dragging tables around in the background. Perfect ambiance. Then vastly overpriced buffet breakfast that didn t even include fresh coffee.
Familienurlaub (1 Nacht), 23. Dez.. 2021
The vines is lovely. But maintenance work going on at reception made it confusing to get around and find things. It was not clear where to park on arrival and where reception was.
Liz, Urlaub mit Freunden (1 Nacht), 22. Okt.. 2021
Nice place to stay. Close to swan valley
Great place to stay and the unit was secure and nice.
Scott, Familienurlaub (1 Nacht), 1. Okt.. 2021
Our apartment opened directly onto a view of nature, a lake and a lovely landscaped area. The rooms and facilities were spacious and clean. The kitchen could do with a larger selection of cookware and utentils for preparing meals for the family.
Carol, Urlaub mit Freunden (1 Nacht), 25. Sep.. 2021
Short mid week stay.
The vines is a lovely peaceful place, we really enjoyd the Roos and parrots in the garden belowvour window very calming, the only isdue was that there is only the cafe there to eat, i had a Wagyu beef burger with fries from room service, i have to say it was the worst burger i had ever tried to eat, burnt bun, burnt pattie, smelled like fish, the resturant wa a closed until thursday do if you want food you have to go out, not whst we really wanted to do.
The pplace it self is very nice bit to much gokf for me but hay im not a golfer.
William, Reise (3 Nächte), 20. Sep.. 2021
It was overall a good stay. The staff were helpful and I liked the actual accomodation and the surroundings in particular. However, the place could have been better maintained, and the overall cleanliness was disappointing, in particular the balconies.
Jasmit, Reise (2 Nächte), 10. Sep.. 2021
Weekend stay over
Friends and family stayed for a nearby wedding. Great location perfect accommadation Great experience had by all
Familienurlaub (1 Nacht), 20. Aug.. 2021
The view from our resort room was the perfect canvas for a romantic stay. I loved the experience. The only thing that I wish had been an option was more of a broad time frame for room service such as an in-room breakfast.
Romantikurlaub (2 Nächte), 22. Juli. 2021